Dashboard and Control Plane API Degraded Performance
Resolved
Jan 20, 2026 at 10:08pm UTC
Dashboard and /prompt/render APIs are up now.
Root cause: An unusually high volume of SCIM provisioning updates created unexpected load on our control plane database.
Resolution: The issue has been resolved and all services are operating normally. We are implementing additional rate limiting and scaling measures to prevent similar occurrences.
Affected services
Logs
Created
Jan 20, 2026 at 08:53pm UTC
We experienced degraded performance affecting the Portkey Dashboard and Prompt Render API between 2:23 AM - 3:38 AM IST on January 22, 2026.
Impact: Dashboard timeouts and slow loading for some users. The Prompt Render API experienced intermittent failures.
What is NOT affected: The AI Gateway remained fully operational throughout. All inference requests and model calls continued to work normally with no failures.
Affected services
Logs